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Support Services


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Support Services


Support Services

Boutique Hotel Management consulting and business coaching services can assist you with:

  • Operational reviews
  • Productivity improvements
  • Strategic management reviews
  • Company restructuring
  • Enhanced profit results
  • Human resource management
  • Strategic Sales & Marketing planning & implantation
  • Online marketing solutions
  • One-off projects
  • Company culture change management
  • Acting CEO or company Directorship roles
  • On-going coaching and support

Boutique Hotel Management is willing and capable to support and counsel your business today.

Contact Boutique Hotel Management today and see how we can help you improve your company results.email BHM

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Hotel Consultancy


Hotel Consultancy


HOTEL CONSULTANCY

Boutique Hotel Management expertise lies in the business of hospitality products aimed at the discerning luxury properties including lodges, hotels, resorts and restaurants including distinctive restaurants, stand-alone & in-house Food & Beverage operations.

Through effective management systems, marketing and brand management, independent properties nad restaurants can thrive and maximise their return on investment.

BHM's expertise in all business areas brings an external management viewpoint. This independent vision provides competitive strategies to strengthen market position, change business culture, build revenue and implement innovative sales and marketing plans.

BHM’s skilled team is led by Mark Dakin.The team’s combined knowledge provides their vast years of experience in this unique sector. Mark led the most awarded luxury hotels in Australasia.

Select from the following links to discover other services that BHM can offer your business:- Business Coaching - Property Management - Operational Reviews

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Operational Reviews


Operational Reviews


Operational Reviews

Independent review of the business and its systems.

Highlight the competitive goals in terms of revenue, retaining and progressing staff in upscale resorts, restaurants and hotels measuring against the global market of comparable properties.

  • Return on investment
  • Yield management
  • Brand Memberships and marketing systems
  • Financial controls
  • Staff procedures, reviews and performance
  • Retention and recruitment

Boutique Hotel Management delivers practical skills that produce results. We offer fresh, experienced independent eyes to assist you identify & find solutions.

Reap rewards in terms of net operating income and growth.

An investment in BHM consulting will benefit the business.

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Experienced Business Coaching | Small Business Coach


BHM Hotel Management Company can provide you with experienced business coaching with expertise in cultural change with a strong focus on customer experiences achieved through the implementation of proven systems & procedures that deliver results to the owners of businesses in the luxury hospitality industry, including luxury lodges, hotels, resorts, restaurants and service businesses. 

Experienced Business Coaching | Small Business Coach


BHM Hotel Management Company can provide you with experienced business coaching with expertise in cultural change with a strong focus on customer experiences achieved through the implementation of proven systems & procedures that deliver results to the owners of businesses in the luxury hospitality industry, including luxury lodges, hotels, resorts, restaurants and service businesses. 

Business Coaching

Boutique Hotel Management provides business coaching and support services for owners and operators of hotels, restaurants and small service businesses who are looking to improve their company’s performance. 

As one of our clients said – “An external independent consultancy service bought invaluable experience, support and guidance to our business assisting in a dramatic fiscal improvement and greatly improved customer satisfaction.”

With experience in luxury hospitality marketing, small business operations and online retailing, BHM brings an independent and highly knowledgeable expertise to assist your business to be more competitive.

Mark Dakin the principal founder of Boutique Hotel Management has been the front runner of some of the most awarded hotels and hospitality outlets in Australasia. 

Those companies that have engaged Boutique Hotel Management have also seen their businesses received multiply international accolades and improved fiscal results. 

When the BHM culture of customer service, operational systems and innovative sales & marketing are applied to other small businesses like yours, the results can also be just as rewarding.

Check out some of the multiply international awards that the Hotels & Resorts that Boutique Hotel Management a have achieved during their engagements with their clients.

Boutique Hotel Management is willing and capable to support and counsel your business today.

Contact Boutique Hotel Management today and see how we can help you improve your company results. email BHM

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Property Management


Property Management


Property Management

Boutique Hotel Management offers solutions for existing and new properties:

  • Owner’s representative services
  • Temporary senior and general management roles
  • Total property management

Boutique Hotel Management delivers practical skills:

  • Immediate short term requirements for management
  • Long term link between operational management and owner or owner groups
  • Extra demands of launch prior to permanent staff appointments

Bring in the experts and solve your long or short term issues.  email: BHM

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Achievements & Awards


Achievements & Awards


Achievements & Awards

The following are just some of the multi awards that Boutique Hotel Management and businesses they have been involved in have achieved:

  • Bloomingberg Best Business Hotel in Asia Award (Multiple Winner)
  • Travel & Leisure Magazine Gold List Award (multi Winner)
  • Travel Leisure Magazine – Best of the Best Award (Multiple Winner)
  • World Traveler Awards – Australasia’s leading boutique hotel Award(Multiple Winner) 
  • Condé Nast Traveler Gold List (Multiply Winner)
  • Condé Nast Traveler Top 100 Readers’ Choice Awards (Multiple Winner)
  • Travel + Leisure Magazine – World’s Best Service Award
  • Travel + Leisure Magazine – T+L 500 World’s Best Awards (Multiple Winner)
  • Travel + Leisure Magazine World’s Best Service Awards (Multiple Winner)
  • Travel + Leisure, World’s Top 50 Hotels
  • Travel + Leisure Awards - Top Resort in Australia, NZ & the South Pacific
  • “The World's Best Hotels, Resorts and Hideaways” – Andrew Harper Hideaway Report
  • One of 101 Best Hotels in the World (Multiple Winner)
    Tatler Travel Guide
  • Hot 50 - One of the Hot 50 Restaurants in Australia
  • Australian Gourmet Traveller - Best Regional Wine List 
    Australian Gourmet Traveller - Wine List Awards
  • Australian Gourmet Traveller  - Australia's Best Hotel Dining
  • Produced 3 X "Chef of the Nation" of New Zealand
  • New Zealand - Best Hotel Restaurant x 2
  • Wine Spectator - Best of Award for Excellence (Multiple Winner)

To view the properties linked to these outstanding achievements go to BHM links.